Damans Customer Journey

Your bathroom journey, step by step

From first ideas to completed bathroom, explore how Damans guides customers through consultation, design, product selection and installation options.

1. Consultation Book a showroom appointment and share dimensions, photos, style ideas and budget in advance.
2. Presentation Review your design, layout and selected products in the showroom with your consultant.
3. Options Finalise specification and choose the installation route that suits your project best.
4. Completion Order is confirmed, goods are supplied, and installation proceeds based on your chosen service option.
Step1

Design Consultation

Free showroom appointment with one of our experienced design consultants.

Before your appointment

  • Book your showroom consultation
  • Submit room dimensions
  • Upload images of the existing space
  • Complete the style finder
  • Share your budget parameters

During the consultation

  • Discuss your preferred style and look
  • Talk through who will use the space
  • Review practical requirements
  • Explore ideas and inspiration
  • Set a realistic project direction

What this stage achieves

  • Helps us prepare effectively before your visit
  • Allows us to begin shaping your design
  • Creates a strong brief for layout and quotation
Included
Basic 2D Layout

A clear and practical layout used to support your quotation and establish the best arrangement for the room.

Free of charge
Optional Upgrade
3D CAD Design

Photorealistic visuals to help you fully visualise your new bathroom before ordering.

£120 per room • Refundable on order
Next: once your initial design has been prepared, you are invited back to the showroom to review it in detail.
Step2

Showroom Design Presentation

Review the proposed layout, products, finishes and functionality together.

What you review

  • Your proposed room layout
  • The functionality of the design
  • Key features and practical benefits

What you see in the showroom

  • Selected products in person
  • Fixtures, fittings and tiles
  • Finishes, colours and style combinations

What happens collaboratively

  • You give feedback on the design
  • We refine layout and specification
  • We align the proposal to your taste, needs and budget
Outcome: the design and quote are refined so you can move forward with confidence.
Step3

Finalising Specification

Confirm your product selections and decide how you want the project delivered.

Specification review

  • Confirm sanitaryware, furniture and brassware
  • Review finishes and accessories
  • Ensure the final quote matches your brief

Designed around you

  • Tailored to your preferred style
  • Built around practical room use
  • Balanced against your stated budget

Decision point

  • Choose supply only
  • Choose supply and referral
  • Choose supply and fit
Option 1
Supply Only

For customers who already have their own tradespeople. Damans supplies the goods only.

Option 2
Supply & Referral

For customers happy to liaise directly with one of our recommended installation companies.

Option 3
Supply & Fit

For customers seeking a complete turnkey solution with full project management from start to finish.

Important: product suitability relating to size, fit and plumbing considerations remains the responsibility of the customer and installer unless the full Supply & Fit route is selected.
Final4

Order Confirmation & Project Delivery

The project moves into supply, installation and completion based on your chosen route.

Order confirmation

  • Selections are signed off
  • Your chosen service option is confirmed
  • Next steps are clearly communicated

Delivery / installation

  • Products are supplied for the project
  • Installation proceeds according to your chosen route
  • Full management is provided where applicable

Completed bathroom

  • A room tailored to your needs and taste
  • A process suited to your budget and priorities
  • A finished bathroom ready to enjoy

A flexible journey, built around the customer

Our structured design process, flexible service options and broad product offering allow Damans to cater for different styles, requirements and budgets while keeping the experience clear and easy to follow.