Privacy Policy

Last updated: May 2026

Damans of Witham Limited (“Damans”, “we”, “us” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at damans.co.uk, contact us, visit our showroom, or use any of our services.

We are registered in England and Wales. Our registered address is:

Damans of Witham Limited
77-83 Maldon Road, Witham, Essex, CM8 1HP

Telephone: 01376 514896
Email: info@damans.co.uk

1. What Data We Collect

We may collect and process the following personal data about you:

  • Identity data – your name
  • Contact data – email address, telephone number and postal address
  • Enquiry data – details of your project, bathroom requirements, or questions you send to us
  • Technical data – your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology identifiers on devices you use to access our website
  • Usage data – information about how you use our website, products and services
  • Marketing and communications data – your preferences for receiving marketing from us and your communication preferences

We do not collect any special categories of sensitive personal data (such as health data, racial or ethnic origin, religious beliefs, or biometric data) in the ordinary course of our business.

2. How We Collect Your Data

We collect data through:

  • Direct interactions – when you fill in forms on our website (such as our contact form, discovery form, or brochure request), email or call us, book a consultation, or visit our showroom
  • Automated technologies – as you interact with our website, we may automatically collect technical data using cookies, server logs and similar technologies (see Section 8 – Cookies)
  • Third parties – we may receive data from analytics providers such as Google, or from social media platforms where you interact with our pages

3. How We Use Your Data

We will only use your personal data where the law allows us to. We use your data in the following circumstances:

  • To respond to your enquiry – when you contact us via our website, by phone or email, we use your data to reply and assist you
  • To provide our services – to carry out our obligations arising from any contract between you and us, including design consultations and installation services
  • To send you marketing communications – where you have opted in or where we have a legitimate interest, we may send you information about our products, promotions or events. You can opt out at any time
  • To improve our website and services – we use aggregated, anonymised usage data to understand how visitors use our website and to improve it
  • To comply with legal obligations – we may process your data where necessary to comply with a legal or regulatory requirement

We will not sell, rent or trade your personal data to any third party for their own marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

  • Consent – where you have given clear consent (e.g. signing up to our newsletter or marketing)
  • Contract – where processing is necessary to fulfil a contract with you or to take steps at your request before entering a contract
  • Legitimate interests – where we have a legitimate business interest in processing your data (such as responding to general enquiries and improving our services), provided your interests and rights do not override ours
  • Legal obligation – where we need to comply with a legal or regulatory obligation

5. Data Sharing

We may share your personal data with:

  • Our trusted suppliers and installation partners – where necessary to deliver the services you have requested (e.g. local installers appointed to carry out bathroom fitting work)
  • IT and website service providers – companies that support our website hosting, email systems, and CRM tools, who are bound by confidentiality agreements
  • Analytics providers – such as Google Analytics, which collects anonymised data about website usage (see Section 8)
  • Professional advisers – including lawyers, accountants and insurers, where necessary
  • Regulatory authorities – where we are required to do so by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Enquiry data is typically retained for up to 3 years from the date of your last contact
  • Customer data relating to completed projects is retained for up to 7 years for accounting and warranty purposes
  • Marketing preferences data is retained until you unsubscribe or request deletion

When your data is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access – to request a copy of the personal data we hold about you
  • Right to rectification – to ask us to correct any inaccurate or incomplete data
  • Right to erasure – to ask us to delete your personal data in certain circumstances (“the right to be forgotten”)
  • Right to restriction – to ask us to restrict the processing of your data in certain circumstances
  • Right to data portability – to request that we transfer your data to another organisation or to you, in a structured, commonly used, machine-readable format
  • Right to object – to object to processing based on legitimate interests, or to direct marketing at any time
  • Right to withdraw consent – where processing is based on consent, you may withdraw it at any time. This will not affect the lawfulness of any processing carried out before withdrawal

To exercise any of these rights, please contact us at info@damans.co.uk or write to us at the address above. We will respond to your request within 30 days.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

8. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device.

We use the following types of cookies:

  • Strictly necessary cookies – essential for the website to function and cannot be switched off. They are usually set in response to actions you take such as setting your privacy preferences or filling in forms
  • Analytics/performance cookies – allow us to count visits and traffic sources so we can measure and improve site performance. We use Google Analytics for this purpose. All data is aggregated and anonymised
  • Functional cookies – enable enhanced functionality and personalisation, such as remembering your preferences

You can control and/or delete cookies at any time via your browser settings. If you disable cookies, some features of our website may not function correctly. For more information about cookies, visit allaboutcookies.org.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These include secure hosting, encrypted data transmission (SSL/HTTPS), and restricted access to personal data by employees and contractors.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the ICO as required by law.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The “Last updated” date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Damans of Witham Limited
77-83 Maldon Road, Witham, Essex, CM8 1HP

Telephone: 01376 514896
Email: info@damans.co.uk